Artificial intelligence to optimize customer service across all channels with personalization and efficiency gains through biometric authentication and behavior analysis.
Faster, more automated, and more fluid experiences throughout your customer journey
From onboarding to payments, passwords and traditional security questions are replaced by artificial intelligence. Authentication is completed in 1 second across all service channels.
Minds Digital's solutions ensure agile service, improved customer experience, and secure operations for your company.
Multichannel solutions to provide fast, secure, and frictionless customer service and self-service. Discover:
FraudShield
Decision-making support platform for fraud prevention. Easy to use, with detailed insights into suspicious behavior and a real-time fraud map.
MindsID
Streamline the identity authentication process by replacing security questions with voice biometrics and behavioral analysis.
Minds Digital Clients and Partners
Features available in Minds Digital's customized solutions
Check out some features we've developed to increase your customer's satisfaction and security:
1-second authentication
Minimum friction
Behavioral mapping of fraudsters
Insights for operational optimizations
High volume data analysis in a short time
Simplified integration via API
Specialized monitoring
throughout the implementation
During this process, you will have support from our specialized team.
1
Integration of the authentication journey with our platform (via Rest API or SDK)
2
Analysis and calibration of artificial intelligence
3
30% or more reduction in service time and fraud prevention
Why choose Minds Digital?
Intelligent biometric and behavioral authentication across channels
Artificial intelligence processes a high volume of data in just a few seconds and ensures biometric protection. through voice and user behavior analysis. This way, your team will have more time for strategies and resolutions for more complex operations.
Authentication score
Our database storage complies with LGPD regulations. The technology processes the voice for a few seconds and transforms the sound waves into a unique representation of the person's voice characteristics, the voiceprint. At the time of authentication, the voiceprint of the input voice is compared with the recorded voiceprint, authenticating the user's identity. It is impossible to reverse this process, that is, convert the voiceprint back to the person's voice, due to the very nature of the algorithm that generates these representations.
Each person's voice is unique.
Many variables influence voice formation, from biological factors to how a person projects their speech. This combination creates approximately 70 unique elements in the voice, making it unique to each person.
Immediate results with data crossing
We understand the voice of fraudsters and cross-reference behavioral data including phone numbers, CPFs, alerts, and confirmed fraud. Our algorithms generate insights based on ecosystem collaboration and past and new learnings.
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Intelligent authentication for all segments
Implement authentication that works on any phone, in any environment, and securely improve the user experience.
Government
Insurance
Bank & Fintech
Retail
Telecom
E-commerce
BPO
Marketplace
Discover our case study at
Bank Call Center
+30 million
of reais saved
with fraud prevention
1:10 ROI
for every R$1,00 invested,
there is a return of up to R$ 10,00
2 gangs
detected
by algorithms
+5 million
Clients
authenticated
+ 12.000
frauds avoided
We are extremely satisfied with Minds' work and support! From the first contact, we received remarkable support, marked by speed and efficiency at every stage of the process. The level of communication and the promptness in resolving our issues ensured a smooth project development and an accelerated timeline. A major differentiator, without a doubt, was also the team's flexibility in adapting and promptly meeting our specific demands.
Thiago Andrade
Product Manager
The gains perceived in large call centers where the “positive identification search” process is necessary, reach an average of 40 seconds in reduction in service time, enabling cost reductions in the number of agents needed to serve the centers.
Matheus Henrique da Silva
Senior Commercial Manager - TP
Minds Digital has proven to be very efficient and responsive in helping us succeed. Because it's an innovative solution that requires integration, the setbacks along the way are much greater, and this is where the team demonstrates its resilience and expertise in dealing with large corporations like ours.
Nai Correa
Open Innovation at Banco Carrefour
The implementation of Minds Digital's voice biometrics product is helping us predict and prevent fraud in our call center and also confirm our customers' identities in real time. The flexibility and agility of the product's integration with the business enabled this project's success.
Antonio Charles
Fraud Prevention Specialist at Banco BMG
Minds Digital, through innovation, technology, and artificial intelligence, contributes significantly to the development of BMG Money's processes, enabling us to provide a positive experience to our customers and, consequently, business growth.
Eduardo Varga
Chief Operating Officer of BMG Money
See some highlights of the
Digital Minds in the media
Contact the press office: minds@pinepr.com
Increase the quality of service
Speedy service is a sign of quality. Therefore, it's important to simplify journeys to improve the experience and maintain the perfect balance between convenience and security.
Contact us using the form and find out how Minds Digital can improve your customer experience and increase your company's security.
